Canadian content management company OpenText recently acquired assets of HP Inc.'s customer experience software and services assets for $170 million.
Adobe signaled its deepening commitment to digital marketers this week with the news it has agreed to acquire social engagement platform Livefyre.
Enterprise software vendor Liferay announced a new product this week designed to help teams throughout an organization work together to create a comprehensive customer experience.
Coveo rolled out a new native search app and a new version of Coveo for Sitecore this week, both designed to help Sitecore customers serve relevant information to website visitors for a better digital experience.
Effective customer experience management strategies typically involve a smorgasbord of tech platforms, applications and tools to help organizations stay competitive. CIO's David Gee believes the next CX focus coming around the bend is identity management.
The pairing helps organizations quickly access and publish user-generated content across multiple channels to encourage customer engagement.
The State of Michigan is turning to modern enterprise technology to improve the the quality of life for its citizens and boost worker productivity along the way.
Deloitte Digital announced the launch of CitizenConnect, a new digital platform governments can use to improve the customer experience. It's designed to make everyday interactions with government agencies less onerous for citizens.
If your customer experience management strategy involves a queueing system for customer support, you may want to reconsider.
A new report written by Digital Clarity Group and sponsored by DotCMS gave new meaning to trying to do your job with one hand tied behind your back.