Coveo rolled out a new native search app and a new version of Coveo for Sitecore this week, both designed to help Sitecore customers serve relevant information to website visitors for a better digital experience.
Effective customer experience management strategies typically involve a smorgasbord of tech platforms, applications and tools to help organizations stay competitive. CIO's David Gee believes the next CX focus coming around the bend is identity management.
The pairing helps organizations quickly access and publish user-generated content across multiple channels to encourage customer engagement.
The State of Michigan is turning to modern enterprise technology to improve the the quality of life for its citizens and boost worker productivity along the way.
Deloitte Digital announced the launch of CitizenConnect, a new digital platform governments can use to improve the customer experience. It's designed to make everyday interactions with government agencies less onerous for citizens.
If your customer experience management strategy involves a queueing system for customer support, you may want to reconsider.
A new report written by Digital Clarity Group and sponsored by DotCMS gave new meaning to trying to do your job with one hand tied behind your back.
Sitecore announced a partnership this week to enhance the MyWebGrocer shopping service with Web content management features designed to improve the customer experience.
Business intelligence company ZOOM International announced this week the addition of ZOOM video and telepresence recording tool to its Workforce Optimization Solution for Cisco contact centers.
Collaborative work management software vendor Clarizen announced this week it's tied its existing Salesforce Integration platform into Gainsight's customer success tool to help organizations unify the teams responsible for customer experience management and gain a better understanding of what's working-- and what's not.