Acquia delivered a new content customization tool for Drupal websites this week.
SDL released a cloud customer experience management suite this week, but it's not clear the market is looking for a single vendor solution.
There is surely a dark side to corporate data gathering and personalization and we saw it illustrated recently in the most clumsy way.
Microsoft Dynamics CRM bought online customer service firm Parature this week, as the parade of marketing and customer service acquisitions continued.
Verint purchased customer service software Kana this week. It could give them a foothold in the growing customer experience market.
The name Web Content Management doesn't do these systems justice anymore, not in an age where the web is probably only part of the approach.
When Marketo bought Insightera last week, it got one step closer to content customization based on what you know about your customers.
During the holiday shopping season, as brick and mortar stores face stiff competition from online sites, it's increasingly important to provide content for users on their smartphones, where as this infographic shows, they are doing their research even in stores.
Coveo teams up with Sitecore
SDL Tridion and Noth Plains announced a partnership this week, but it could be the start of something bigger. Who knows?