Topic:

Customer Experience Management

Latest Headlines

Latest Headlines

Coveo announces free version of Coveo for Sitecore

Coveo announced this week the availability of Coveo for Sitecore- Free Edition, a set of advanced search features for Sitecore websites. As with Coveo's Enterprise Edition, the free version lets users configure and manage dynamic search on Sitecore websites to match the most relevant content to search requests across all browsers and devices.

JetBlue equips crew members with tablets for in-flight document management

JetBlue Airways announced last week that it's equipping every in-flight crew member with iPad Minis for document management and point-of-sale purposes. Initial rollout will be limited to crews working premium service flights between New York and Los Angeles, but the devices will be available fleet wide by April, 2015.

The intersection of CSM and customer experience management

While you're busy working out what kind of content management system best suits your business needs, don't forget about the role it plays in the perception of your customer service. A recent...

Spotlight: Census Bureau issues RIF for new ECM project

The U.S. Census Bureau has decided its time to find a better content management system to get a handle on over 1.3 million HTML pages and some 120,000 PDF files.

Spotlight: KIA Motors test drives new customer experience platform

KIA Motors Australia unveils a new predictive customer experience platform via  Sitecore  that it hopes will outpace the competition.

Analyst: Static content won't help you win over mobile customers

Ted Schadler, vice president and principal analyst at Forrester Research, says companies can amass all the in-house data and content they want but they'll lose business if they don't make it available to mobile customers. If you're not ready for "the mobile moment," you might as well stay home.

Can your CMS keep up with your customers?

You already know that a single customer experience can make or break a sale and several studies show that few things irritate online customers more than web content that's irrelevant to their interests. How can your CMS help keep customers happy?

Translator Plugin offers best practices for localizing your CMS

Translation agency  Global Partners International  announced the launch of a new site this week designed to provide live demos of translation connectors for several popular CMS platforms including Joomla, WordPress and Adobe Experience Manager.  TranslatorPlugin.com  also offers on-demand demos and a collection of best practice translation workflows for publishing multilingual sites.  

SDL adds web component to its Customer Experience Cloud service

When was the last time you made significant purchase without consulting one or more vendor websites? Sellers know it's practically unheard of these days so they're stepping up their game to offer pre-purchase information that goes beyond pictures and price.

Oracle Eloqua launches globalization app Cloudwords

Oracle Eloqua recently announced the launch of Cloudwords, a globalization platform its customers can use to quickly localize marketing assets and deliver online content in a user's native language.