The word "enterprise," as in enterprise content management, is jargony and imprecise, and it's time we struck it from the lexicon.
We have transformed from an interrupt model to the Attention age. That means you have to come up with creative ways to keep your customer's attention moving forward.
CXM sounds great in theory, but doing it right requires a massive technological and cultural shift that most companies aren't likely prepared to make.
Texting about company business on your personal phone probably isn't smart, but there are plenty of safe communication alternatives to email.
The upcoming movie about the life of JD Salinger was based on research culled from photos, personal papers and letters; items that will likely not exist for researchers in 100 years. What will we do then?
Kevin Spacey had a lot to say about the entertainment industry in a speech last week and it shows that he understands what it takes to succeed in an Internet-enabled distribution landscape.
Today's content management systems are a marked improvement over website production tools of the 90s, but that's probably little consolation to today's users struggling to make their CMSes work.
You think a CMS is supposed to make your life easier? Think again.
It's been a fast five years here at Fierce and I can't begin to anticipate the changes we will see in the industry as we move forward, but if it's anything like what we've experienced so far, it's going to be a wild ride
You would think software would be designed for a set of users, and how they do their work, but too often the people who will be using it are an after-thought.