Customer Service news from FierceContentManagement
NewsSilver bullet CXM solutions are a myth, say Powers, Assad
There is no "mythical, magical CXM suite," Stephen Powers, principal analyst and research director at Forrester Research, told an audience Nov. 30 at the Gilbane Conference in Boston. Despite vendor Read more...
Coveo introduces multi-channel text analytics
Coveo, the enterprise analytics company, introduced Coveo 7.0 this week, a tool that monitors multiple channels including internal enterprise repositories and external social networks. Coveo hopes to Read more...
Attensity gives customer service access to customer requests across multiple channels
Attensity announced release of Attensity Respond 5.1 with the ability to monitor customer information across multiple channels including the web, email and social media. The latter is growing Read more...
Forrester report predicts web content management will grow in spite of economy
A recent report from Forrester authored by Stephen Powers predicts that web content management will continue to grow in spite of the economy because it is an investment companies must make to remain Read more...
| Press ReleasesMicrosoft and 24/7 Inc. Join Forces to Deliver the Future of Customer Service for Large BusinessesMicrosoft and 24/7 Inc. announce agreement to combine the power of "Big Data" and natural user interfaces into a new enterprise cloud platform for customer service.CAMPBELL, Calif. and REDMOND, Read more >> Salesforce.com Announces Timing of Its Fiscal Fourth Quarter and Full Year 2012 Financial Results Conference CallResults to be released on February 23, 2012, after the market closeSAN FRANCISCO, Feb. 7, 2012 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced that Read more >> Bristol City Council to Improve Customer Service and Save £2.7 Million Per Annum With Automated Workforce ManagementNew mobile IT solution to optimise repair and maintenance for 28,000 municipal propertiesLONDON, February 7, 2012 /PRNewswire/ -- Bristol City Council today announced plans to implement an automated Read more >> IBT Continues to See Increased Revenues and Steady Growth in Core Platform Customers in 2011CEDAR PARK, Texas--(BUSINESS WIRE)-- Innovation. Imagination. Integration. IBT a leading innovator of financial service products and best of breed solutions that provide cost effective Read more >> Jacada Unveils New Product: Jacada UI for CRMImproves the way call center agents interact with CRM systems, resulting in an improved agent experience and increased customer satisfaction ATLANTA--(BUSINESS WIRE)-- Jacada, Inc., a leading global Read more >> |
