Content Management

Latest Headlines

Latest Headlines

When managing the customer experience becomes an IT problem

Customer experience management once fell under the general purview of the marketing department. With the advent of mobile-first and omni-channel marketing strategies, marketers can't go at it alone and are leaning heavily on IT to help get initiatives off the ground.  

The cold truth about enterprise content management

There's a lot of great advice all over the Internet on how to use enterprise content management systems.

Your CMS vendor was acquired. What now?

CMS vendor acquisitions are rising steadily and don't show signs of slowing anytime soon. Though the deals themselves take place in offices and boardrooms, the impact often ripples through the acquired company's entire customer base.

Hippo partners with EMC to step up customer experience game

Once upon a time, document management and CMS platforms got along famously. The former helped organizations deal with the piles of internal and external documents they created while the latter was focused on the customer-facing experience. Eventually DM solutions fell by the wayside as companies focused all their effort on the CMS. Tjeerd Brenninkmeijer, CEO and founder of WCM provider, Hippo, says it's time to get the band back together again.

Media outlets fail to deliver content the way consumers want it

Publishers and their audiences are at a crossroads. If online news agencies continue to cling to traditional distribution channels instead of delivering content the way consumers want, the publishing industry will suffer in the long run.

Media outlets: Step away from the custom CMS project

If you've been reading  FierceContentManagement  for a while, you know there's been a spate of stories lately about publishers ditching their old CMS platforms for shiny, new custom made versions.

Documents aren't the most important thing in your office

Dan Burger, Vice President and Executive Managing Editor of IT Jungle, says too many people view content management systems as a simply a way to scan and capture vast amounts of paper documents. "But if that's all you think it is, you are missing the big picture," he warned in a  recent article.

Microsoft acquires text analysis company Equivio

Microsoft announc ed  Tuesday it acquired text analysis software company E quivio  for an undisclosed sum that some analysts estimate could be in the $200 million ra nge.

2015 reasons to love content management

It's been an interesting year for content management.

Spotlight: How the BBC slimmed 40 CMSes down to 2

 Find out how The BBC Online spent the last three-and-a-half years  changing their entire digital presence