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Quadralay introduces publish to Wiki function
Quadralay, makers of the single sourcing online content tool ePublisher Pro 2008, has just released ePublisher Pro 2008.3. What makes this release interesting, beyond the normal set of bug fixes you find with any interim software release, is the new ability to publish your source directly to a Wiki. This is a significant enhancement and should help companies who want to deploy online help or customer service information in a way that lets customers to get involved.
In some user communities, the end users figure out work arounds and tricks to use the software or products more effectively and if users can share that information with the larger community, it's going to be useful for everyone. What's more, if a service or function is implemented poorly, word will spread about it faster. Similarly, if the community is hungering for a particular feature, the company will hear about it faster.
This approach may not be ideal for every business situation, but if your company has been producing source in Frame, Word or even DITA XML, you can use ePublisher Pro 2008 to publish directly to a wiki, as well as a variety of other web and standard online help formats.
For more information:
- see the WebWorks website
Related Articles:
Law firms using Wikis for knowledge management
Wikipedia founder shares five keys to collaboration
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