Open Text makes quick use of NStein assets

It was only this past February that Open Text purchased NStein. This week Open Text announced it was incorporating NStein text analytics capability across its ECM properties. This is quick work, considering the announcement was made February 23. Having text analytics gives Open Text customers a broad set of functions to analyze complex data streams--such as finding mentions across Facebook, Twitter or blogs--making data and pages more findable on websites and seeing patterns inside customer service and support calls to identify and deal with problems more quickly. 

Text analytics provides a way to automate the process of searching large stores of data, whether it's coming from Twitter or your externally facing website. Using the assets that Open Text gained from the NStein purchase is a sensible move and one which, if implemented smoothly, should provide Open Text customers with some interesting capabilities.

"Companies need better ways to analyze, personalize, and synthesize unstructured content and that’s the technology and expertise Nstein and its people add to Open Text,” said Eugene Roman, Chief Technology Officer at Open Text. He believes that integrating the NStein technology into the Open Text platform, customers could gain more value from their content and even find new revenue streams.

That could come to pass, but it does provide a way to apply sophisticated text analytics across a variety of applications including governance and complying with eDiscovery orders. It's always tricky incorporating another company's technology, but Open Text has lots of experience in this area. If it works, it should provide a way to analyze data that's just not possible from current Open Text offerings.

For more information:
- see the Open Text press release

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