It's no secret that the amount of unstructured content is increasing at a rapid rate inside organizations. IBM (NYSE: IBM) announced a solution this week that they hope will help organizations control content within defined business processes or cases. 

The IBM Case Manager tool provides a way to deal with traditional case-based content such as insurance claims and credit dispute management, but adds the ability, according to IBM, to deal with highly complex scenarios. It combines content and process management with advanced analytics, business rules, collaboration and social software.

IBM has been making a lot of analytics purchases in recent months, so it makes a lot of sense that they are incorporating analytics into the process to help employees better handle cases, whatever that may be.

IBM offers the following example: "An insurance underwriter, for example, can make decisions faster with better information by using the software with integrated analytics to improve key processes covering applicant review, risk assessment and policy issuance."

For more information and examples:
- see the IBM press release

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From content to cases