Can ECM organize the U.S. healthcare system?

It's impossible to read or watch anything these days in the U.S. without running into the issue of healthcare. Alan Perez-Sharpe, an analyst with CMS Watch, is concerned that any large-scale attempts to move the U.S. system toward using ECM for digital record management might be the wrong kind of effort.

In particular, he's concerned that right now, such projects are focusing on Electronic Health Records (EHR) and the technology that supports them, rather than focusing on "the processes and process transformations that will need to be managed and changed across a wide array of conflicting and disparate working units."

Perez-Sharpe warns healthcare buyers to watch out for snake oil salesmen "with grand visions of unified information systems across regions." My challenge to you in the ECM industry is to read his post and think about how you might approach the problem from the side of process. Because to really effect change you have to start at the bottom. And the one who manages it will have the key to something incredible.

For more:
- check out this CMS Watch article