AIIM study: Enterprise search needs work

Last week, AIIM released a comprehensive review of Enterprise Search called "Findability: The Art and Science of Making Content Easy to Find." The report, which is based on research with 500 enterprise search users across a range of jobs and experiences, found that people were strongly influenced by their web consumer search experience, with 82 percent of those surveyed agreeing or strongly agreeing that "the consumer web created increased demand for findability." What's more, 50 percent believe the search they use inside their companies is worse or much worse than the company's consumer facing website. The worst part of it is that almost half believe their company has no formal findability goal. This study should have an impact on content management because ultimately, the underlying system is only as good as a person's ability to find and retrieve the information stored in the repository. This report suggests that a crucial piece of the content management puzzle still needs work.

For more:
- read about or purchase the study