We've been hearing about knowledge management for years, but it's a concept that has never gained much traction inside the enterprise. It's entirely possible, however, that Web 2.0 tools could be the answer to knowledge sharing. In fact, a post on InformationWeek, suggests that Web 2.0 tools could be a way to store institutional memory, especially in the face of an aging Baby Boomer workforce about to leave many organizations. Using a Wiki, for example, people can write down work-arounds, information about clients and other knowledge that otherwise would be difficult to share.
The question is whether companies have begun to take Web 2.0 or the impending brain drain very seriously. It seems certain that tools such as Wikis could provide a platform for collaboration and knowledge sharing if only companies would take advantage of them. If you haven't started looking at these types of tools yet, you really need to be thinking how Web 2.0 tools can help your company to share information better.
What do you think? Can Web 2.0 provide a way to share knowledge and preserve institutional memory?
For more information:
- read Conry-Murray's blog pos [1]t on InformationWeek
Related Articles:
Getting started with Web 2.0 [2]
Links:
[1] http://www.informationweek.com/blog/main/archives/2008/09/can_web_20_stop.html
[2] http://www.fiercecontentmanagement.com/story/advice-introducing-web-2-0-enterprise/2008-07-26