Business intelligence company ZOOM International announced this week the addition of ZOOM video and telepresence recording tool to its Workforce Optimization Solution for Cisco contact centers.
A recent study by clinical engagement platform vendor HealthMine revealed that despite an uptick in the deployment of electronic healthcare records systems in the medical field, patients are getting shorted by a lack of access to their own records.
Christmas came early for the AIIM community this year with news the Certified Information Professional program will live to see another day after all.
The Department of Defense and the Veterans Administration have been getting their hats handed to them by various governmental oversight committees for some time now over their collective lack of interoperability.
You don't want important information walking out the door locked in the brains of workers who leave the company.
Indianapolis Mayor Greg Ballard nixed plans to continue working with InterAct, a records management and dispatch software vendor, due to public safety risks associated with the company's "repeated failures to fulfill its responsibilities." Unfortunately, the city already sunk $10 million into the project and may have to sue to get it back.
AIIM quietly notified members Friday afternoon of a change to its Certified Information Professional program, and many CIPs aren't happy about it.
Collaborative work management software vendor Clarizen announced this week it's tied its existing Salesforce Integration platform into Gainsight's customer success tool to help organizations unify the teams responsible for customer experience management and gain a better understanding of what's working -- and what's not.
Microsoft's alignment with TechnologyOne represents the first Microsoft Graph integration with an ECM. It hooks into Outlook to allow workers to automatically categorize and save emails directly into the TechnologyOne environment in a single click.
E-signature company SIGNiX announced Thursday it's paired up with enterprise document management company Treeno to provide e-signature tools to Treeno customers. The partnership alleviates the need for users to print out documents and contracts simply to get a signature or find clumsy and potentially unsafe workarounds for digital signing.
The American Society for Clinical Pathology, the go to membership organization for laboratory and clinical professionals across the U.S., aims to digitize the process by creating an online slide library for its 100,000 members. The goal is to develop a central repository for easier collaboration, data collection and analysis.
Document collaboration firm Workshare released a paper detailing what CIOs and senior IT professionals say are the driving forces behind their changing IT strategies. The top three influences – mobile, consumerization and cloud – aren't terribly surprising, but the answers to some of the questions in the survey are.
The Milwaukee Journal Sentinel reported this week on a quiet change in Wisconsin's public record keeping policy that may keep state and local officials' communications out of the public eye.
We're coming to that time of the year when IT professionals and analysts look back at the year in tech and ahead at what the new year will bring.
Following a lengthy beta test by customers, Coveo announced this week that Reveal is now available as part of Coveo for Salesforce Community Cloud Edition at no cost to existing customers.
SDL Web 8 includes enhancements to an existing localization toolset SDL calls the Unified Authoring and Translation Process
Rohit Ghai, president of the Enterprise Content Division at EMC, said if enterprise content management systems want to stay relevant in the changing marketplace, it's time to shake things up.