Open source software was once the darling of educational institutions simply because it could be had for the low, low cost of free. Now even some universities with budgets that allow for commercial options still choose open source projects instead.
Complaining about customer experience (CX) is practically a national pastime, but U.S.-based companies actually do a commendable job, according to a survey conducted by British CX research firm Nunwood. In fact, our neighbors across the pond have some catching up to do.
Secretary of State John Kerry is asking the State Department to review its records management process and look for ways to improve and streamline its methods.
Finding new ways to create an excellent customer experience keeps marketers up at night. Scott McMillan, General Manager for Business Consulting for multi-channel marketing firm Salmat says part of what's holding them back is the technology that drives customer engagement.
Enterprise cloud storage service Box continues its push into the government sector by hiring someone who knows a thing or two about the federal landscape. Sonny Hashmi, the former CIO for the U.S. General Services Administration, is taking up a post as Box's managing director for government.
The electronic health care incentive program may see changes following a set of regulations proposed last week by the Office of the National Coordinator for Health IT.
Migrating data to the cloud is no picnic, so anything that makes the process a little easier is always welcome relief.
The Allegheny County Police Department is the third largest local department in Pennsylvania, yet its entire records management system is paper-based. They've been trying to migrate to an electronic reporting system for more than two years but when they eventually do, they'll still have to search old documents by hand.
Nitro CEO Sam Chandler says the technology behind document management software is finally at a point where PDFs can take a back seat to other collaboration tools.
Facebook wants to get into the news business, but not directly.
Physicians anxious (or at least willing) to bring electronic health records into their practice got a rude awakening recently when they discovered EHR vendors are locking down the patient information contained within the records.
Despite a recent survey suggesting that SharePoint may be falling out of favor in the workplace, many businesses still use it--and love it. It's grown and changed during its 14-year life span, but it still has plenty to offer as an enterprise platform.
Adobe announced this week the upcoming launch of a new subscription service called Document Cloud. It's built around its new desktop, mobile and web version of Acrobat that includes e-signing and document management tools
CMS vendor acquisitions are rising steadily and don't show signs of slowing anytime soon. Though the deals themselves take place in offices and boardrooms, the impact often ripples through the acquired company's entire customer base.
ECM vendor Systemware released Cloud Content 6.0 this week. It includes tools and functionality designed to make life easier for IT professionals as well as content administrators.
CEOs and marketers fret daily about providing customers the best possible experience, only to shoot themselves in the feet.
Leave it to the evolution of technology to throw a monkey wrench into the already complicated process of information governance. Social media, once the darling of hipsters and college students, is now a dominant force in the business world as well. Companies use it for everything from B2B and B2C marketing to customer service.
Former Secretary of State Hillary Clinton is still trying to dig herself out from under allegations she mishandled email messages during her tenure at the State Department. No matter how it all eventually shakes out, the situation highlights a records management problem you don't have to be a federal agency to encounter: the challenges of print-to-file archiving.
Despite all the reports of email mismanagement making the news with alarming regularity recently, email is here to stay for the foreseeable future.
Adobe made a series of announcements at this week's Adobe Summit that highlight its commitment to make digital asset management easier for marketing professionals.