News

JetBlue equips crew members with tablets for in-flight document management

JetBlue Airways announced last week that it's equipping every in-flight crew member with iPad Minis for document management and point-of-sale purposes. Initial rollout will be limited to crews working premium service flights between New York and Los Angeles, but the devices will be available fleet wide by April, 2015.

US Census Bureau rolls out new EMM system on 1,300 iPhones

The U.S. Census Bureau may still be looking for a way to get a leg up on how to manage 1.3 million HTML pages and more than 120,000 PDF files, but that hasn't stopped the agency from deploying a new content management system on its mobile devices. FedTech reports the Census Bureau replaced more than 1,300 BlackBerry devices with iPhone 5s handsets preloaded with Fiberlink/IBM's Maas360 enterprise mobile management system.

Content creation and content management: No man is an island

Customer experience strategy sessions usually focus on what content and marketing collateral is served to consumers, not how. It's refreshing to read an article over at Software Development Times that takes a look at how to design and employ an effective digital strategy that takes into account the actual technology behind it.

IBM acquires cloud security company, Lighthouse

Hot on the heels of the acquisition of access management company CrossIdeas, comes the news that IBM has also pocketed cloud security provider Lighthouse Security Group. The new addition to the IBM family provides methods for the dispersed workforce of its customers to access sensitive data from anywhere.

Spotlight: Getting patients better access to their medical files

 If Noga Leviner gets her way, patients will have a lot better access to their own medical files than they do now

Storing the corporate masterpiece for eternal safekeeping

It's frustrating to snap an important picture on a mobile phone only to lose it a week later because you forgot to back up your device in case of a crash. ZDNet's Jason Perlow suggests it's that kind of ambivalence to preserving digital content that "will almost certainly result in the loss of many culturally significant works." What does this have to do with content management? Plenty.

Do you need a separate CMS for social media?

Not long ago, we talked about records retention and the social media quagmire. As businesses continue to struggle over what to do with content and documents created within the four walls of their organization, now it turns out they may also need to maintain records of conversations and communications that take place over social media.

Don't lose jurisdiction over documents stored in the cloud

If cloud storage were a party guest, you'd find it standing alone at the punchbowl. 

A good CMS tells you where you've been ... and where you're going

If your company's workflow favors pen and paper over mobile apps, you may be doing yourself a disservice. You might think relying on notebooks and reams of dead trees is cheaper but, in the end, you could be wasting a lot of time without saving any money.

Hybrid record management systems may offer the best of both worlds

Part of the conundrum facing many businesses attempting to "go digital" is what to make available in a cloud- or server-based record management system and what to keep under literal lock and key. Clearly that's an issue most federal agencies are grappling with as they crawl toward fulfilling the presidential digital records management mandate.

The future of BYOD, tablets and Microsoft Office

When was the last time you saw a new document management system hit the marketplace without mobile capabilities as a standard feature? For that matter, how many actively-supported DM systems can you think of on the market today that don't have at least basic mobile functionality bolted on in some form or another? Not many.

RMS vendors: Don't build a better mousetrap until we find the mouse

When looking for a new records management system, we could spend all day comparing their various differences, debating the merits of each new feature RMS vendors create and poring over comparison charts to determine which solution is "the best." Or we could take a giant, productive step back.

What you need to know about enterprise social network record retention

If your business relies on enterprise social networks like Jive and Yammer for corporate communication, attorneys Therese Craparo and Anthony Diana have some good advice on what you need to know about information governance and records retention issues surrounding their use.

Box announces improvements to its popular sharing feature

File sharing and cloud storage service Box keeps rolling out improvements and features. This time around, the company announced a redesign of the sharing experience for easier collaboration.

The intersection of CSM and customer experience management

While you're busy working out what kind of content management system best suits your business needs, don't forget about the role it plays in the perception of your customer service. A recent...

Spotlight: Avoiding CMS software vendor lock-in

Hotel industry expert Vikram Singh is passionate about steering hotels away from CMS vendor lock-in. He has some words of wisdom for hotels looking for ways to manage their digital content but,...

Cloud storage isn't the final word in document management

It's almost impossible to have a discussion about document management without mentioning the cloud and, by extension, file sharing. Is it time to take a step back and consider that maybe cloud storage isn't the final word on the future of the documentation industry?

Spotlight: Census Bureau issues RIF for new ECM project

The U.S. Census Bureau has decided its time to find a better content management system to get a handle on over 1.3 million HTML pages and some 120,000 PDF files.

Why companies lack faith in auto-classification

Some major ECM solutions today feature auto-classification tools to assist users in figuring out types of documents and where they belong in the overall taxonomy of a system. On the surface it seems like an ideal way to get records under control, yet it's frequently under-utilized or ignored altogether.

Poor records management bites PG&E in the gasline

Poor records management may lead San Bruno, CA city officials to demand that Pacific Gas and Electric Company's reduce pressure in its gas lines throughout the area until the company is able to prove their safety. The issue stems from a deadly explosion in 2010, which state investigators say was largely caused by sub-standard record keeping and maintenance issues.