News

Public sector data security issues not just a US problem

A British study of more than 140 senior management and staff in the public sector revealed that 83 percent say the biggest threat to data are employees themselves. If they're having half the issues the US public sector is then they're right to be concerned, but it does beg a question. Is it faulty employees or faulty processes?

Spotlight: Who should pay for big content?

When it comes to big content providers, it doesn't get much bigger than Netflix.

Analyst: Static content won't help you win over mobile customers

Ted Schadler, vice president and principal analyst at Forrester Research, says companies can amass all the in-house data and content they want but they'll lose business if they don't make it available to mobile customers. If you're not ready for "the mobile moment," you might as well stay home.

IRS loses important documents, exposes its soft underbelly

The U.S. Government has egg on its face thanks to over two years' worth of missing documents critical to a federal investigation of former IRS official Lois Lerner. The IRS says a hard drive failure wiped out a large swath of emails important to the case, and backup tapes containing the data were accidentally recycled. Some politicians watching the case say that's ridiculous.

 

Microsoft announces Office 365 for business roadmap, First Release early access program

Microsoft made good on its promise to improve visibility of its services update with the release of its business public roadmap for Office 365. In addition to updates that are already available, it also includes those that are rolling out and in development.

NYT shows off its CMS to readers

The New York Times gives readers a peek behind the curtain with a look at the custom-built content management system that powers the behemoth publishing company. So, what makes Scoop so great?

Information governance: What to do about elusive documents

Everyone has their own definition of information governance and their own take on what it means in the context of content management. Experts across the industry are trying to tease the issue apart because...

New RMS frustrates Dallas cops, frees inmates

Software glitches and poor training are being blamed for foul-ups at the Dallas County jail this month following the deployment of a new records management system. More than 20 inmates are walking the streets after they were accidentally released without bail and officers say that's just the tip of a very nasty iceberg.

Going the 'second mile' with document conversion

Most companies don't falter when it comes to scanning and storing documents -- that's the easy part. Standardizing, tagging, sorting, and recalling documents? Well, that's when things start to get hairy.

Life science companies are this month's belle of the ECM ball

Life science organizations are getting extra love from ECM vendors this month as they rush to help researchers with collaboration and compliance needs. 

Study predicts the SaaS-based ECM market will boom by 2018

A new report from global research firm TechNavio asserts that although on-premise enterprise content management systems currently hold a 90.73 percent share of the global ECM market, that number will fall as SaaS-based systems continue to gain traction. The study shows SaaS-based systems can expect to see a 31.11 percent compound annual growth rate by 2018. But how likely are those numbers to come to fruition?

EPA shoring up FOIA eDiscovery service agency-wide

The Environmental Protection Agency reports it receives about 10,000 discovery requests every year under the Freedom of Information Act. The EPA is wrapping up a pilot program designed to capture, manage and deliver records in an effort to make the process more efficient.

Clerk's office raises filing fees to pay for records management, still comes up short

Officials in McLean County, IL are asking the local government for permission to raise the rates on court case filing fees to help pay for improvements to its records management system. The hike could net the county as much as $280,000 per year--but they still need more cash.

Spotlight: Document it, or it didn't happen

Ottowa's records management policies come back to bite former government officials right in the filing cabinet.

Morten Hyde-Birch Jorgensen steps down from Drupal's Board of Directors

The move follows a contentious online conversation about the use of (or lack of) politically correct language during DrupalCon in Austin earlier this month.

Australia Commonwealth Agencies will be 95% digital by 2015

The National Archives of Australia is reporting that the records and information management of its Commonwealth agencies will be 95 percent digital by 2015. That's an impressive figure, especially when you contrast it with the U.S. government that's still more or less in the planning stages of a digital strategy.

Can your CMS keep up with your customers?

You already know that a single customer experience can make or break a sale and several studies show that few things irritate online customers more than web content that's irrelevant to their interests. How can your CMS help keep customers happy?

Spotlight: Getting to know you--A first-timer's look at a CMS

Do you remember your first experience with a CMS? Kaya Ismail does, and it was a doozy, but she hung in there and learned some lessons along the way. Read all about it here....

Study: School IT pros struggle with increased expectations, decreased funding

As schools shoehorn textbooks, learning assets and entire curriculums onto digital devices, will funding for content management technology be able to keep pace? A recent study suggests not.

Seismic integrates with Salesforce1 to deliver personalized content

Salesforce customers using the vendor's mobile cloud platform, Salesforce1, just got a big boost in workflow efficiency. Seismic has launched its sales enablement solution on Salesforce1 to help sales reps access company content from mobile devices.