Customer experience management company SandSIV released a white paper earlier this month that takes a look at what happens when organizations overlook the emotional aspect of transactions with their target demographic.
Records managers spend a lot of time noodling around the nuts and bolts of records management, from identifying the best technology to coming up with solid lists of best practices. But what happens when poor records-management leads to poor people-management?
Florida Governor Rick Scott is under fire for a second time with a new round of allegations that his office is withholding emails and other documents surrounding a recently awarded state contract. Government officials claim they're in the clear because the documents contain proprietary information.
Add the U.S. Department of Energy to the list of federal agencies for whom records management isn't high on the list of priorities. A recent report from the Office of Inspector General shows the DOE hasn't bothered to take steps to ensure that the handling of agency-related emails meets federally-mandated requirements.
Livefyre is having a busy week with news of two new and distinct partnerships with Salesforce and Adobe. Each pairing brings benefits to brands interested in upping their content marketing and social engagement game.
Document and data solutions provider Adlib Software unveiled details this week about its new project, Deep Insight. Though the product is still in beta, Adlib executives say the technology will "revolutionize" the way companies work with unstructured content.
There will always be a need for document collaboration tools in the workplace, but for some companies, the real issue is how to access and collaborate on video content. It's an especially sticky problem for organizations with distributed workforces or large businesses that rely on videos as training and sales aids. Allego, a Massachusetts-based startup, believes it has the answer.
Looking for another reason to move toward a paperless office? Here it is. A new survey by Software Advice reveals office workers in paper-based environments lose six or more hours per week searching for documents. Workers in digital offices, however, report virtually no lost time at all.
Do you have a lot of forgotten or unused content kicking around in the dark corners of your content management system? Find it and free it, because letting it languish can cost your company thousands of dollars.
Following the kerfuffle over Hillary Clinton's use of person email for work purposes, the State Department inspector general's office decided to review the email habits of several top U.S. officials. Unfortunately, they haven't been particularly pushy about it and people are beginning to ask why.
Marketers have moved beyond the simple desire to provide excellent customer service and now obsess over the customer experience, also called CX. Gallup researchers said they've "observed a growing arms race among brands to implement bigger and better customer experience platforms." They noted CX platforms and the data they provide are great but aren't enough to provide the level of customer experience brands strive for.
News accounts of record-exposing data breaches are so commonplace these days they sometimes don't even make the front page. A new report from the Identity Theft Resource Center highlighted just how prevalent – and troubling – the breaches have become.
Software-as-a-Service data protection provider Spanning Cloud Apps announced this week a major upgrade to its backup and recovery solution for Salesforce customers. It includes new data restoration features and a new way for European customers to protect their data and remain in compliance with data sovereignty regulations.
A recent report from the State Department inspector general claims Kennedy used her personal email account to conduct official business.
A Finnish enterprise content management system provider has some tough talk for competitors as it plans an incursion into the U.K. ECM market.
Information intelligence firm Recommind adds instant messaging analytics to its cloud-based eDiscovery platform with the latest version release of its flagship product, Axcelerate 5.5.
Marketers may think customer experience tools are just a fad, but some say the only way to effect any real change in the minds and pocketbooks of customers is to admit that CX tools are an asset, not a hindrance, to meeting sales and marketing goals.
Content management solutions provider e-Spirit announced the release of the newest version of FirstSpirit Content Management System that aims to help companies achieve rapid "digital transformation" with a minimum time investment.