Is app engagement the newest flavor of customer experience management?

Back in the day (so, about a year ago) mobile-ready was all the rage in customer experience management. Once it became clear just how much consumers like to bury their noses in their phones while shopping online or out in the real world, the rallying cry became "mobile first!" Don't get comfortable yet, marketing folks. The next new thing in customer experience just might be app engagement.

Spotlight: An update on Vox Media's new CMS

In case you've been wondering how Vox Media is faring with its new CMS, Chorus, this longform article in The Pennsylvania Gazette will bring you up to speed. Hint: so far, so good....

Positioning ECM as an information hub

Organizations employ a wide variety of systems and methods to capture and organize content, sync data, and manage the ever-growing information deluge facing today's businesses. They're all competing for top spot as the most valuable system but in the end there can only be one. Will it be ECM?

SkyKick rolls out new set of cloud deployment management tools

Cloud management software vendor SkyKick launched a new line of products this week to help IT partners manage customer cloud deployments in a single platform. Known as Cloud Management-as-a-Service, the new collection of tools aims to reduce the time sink of migrating, backing up and managing cloud applications for dozens or even hundreds of customers.

Making content analytics work for you

We reported recently that organizations are increasingly finding value in content analytics. Seventy-three percent of businesses polled by AIIM for a recent study said there's "real business insight to be gained" from assessing the business intelligence and analytics of digital content but figuring out how to free that data confounds many companies. Ben Rossi, group editor at Information Age, had some suggestions that may help.

MetLife embroiled in battle with feds over records release request

When the U.S. Financial Stability Oversight Council decided to tag MetLife insurance company as a threat to the stability of the broader marketplace – meaning the company is subject to greater oversight by the Federal Reserve – MetLife naturally disagreed.

How EHR implementation impacts revenue streams and patient care

A new study by Weill Cornell Medical College backs up previous reports that healthcare providers who adopt EHR early enjoy more financial gain than those who don't.

Reaction to UK email deletion policies remarkably similar to US

Few things make better headlines than the suggestion that a politician has done something shady.

Spotlight: US talks with China about the recent federal security breach

China has repeatedly denied any involvement with the recent security breach of a federal government server that resulted in the loss of millions of employee records. However, it's still a topic...

IT needs to get a firm grip on operational intelligence

Once upon a time, content management systems toiled quietly away in the background of companies everywhere.

NARA releases guidelines on when federal records become part of the nation's archives

NARA issued a bulletin this month outlining exactly when federal agencies are required to transfer permanent records to the National Archives for safekeeping. NARA also devised a checklist to help agencies determine if certain records need to be shipped over sooner.

Report: Organizations increasingly find value in content analytics

The concept of content analytics, viewing digital content through the dual lenses of business intelligence and business analytics, has been around awhile. Lately, however, it's becoming less of a "nice thing to delve into when you have the chance" and quickly becoming a business necessity.

Will 'ECMnext' help overcome issues facing legacy ECM?

The challenges facing IT because of legacy enterprise content management systems isn't new. As ECMs grow older, they can often end up creating more problems than they solve. What if the newest generation of ECM was able to help aging systems gracefully ride off into the sunset. Independent information management consultant Chris Walker says it's possible.

Smarsh Archiving Platform now archives Jabber messages for improved compliance

In an effort to help organizations corral collaborative communication data, archiving solutions firm Smarsh rolled out an updated version of its archiving software, The Archiving Platform, that includes support for easy retention of Cisco Jabber messages.

TITUS Classification for Mobile update adds several security enhancements

Data classification and security firm TITUS rolled out several security enhancements to its corporate email app TITUS Classification for Mobile to help bridge the gap between what employees want and organizations are willing to provide.

The part of mobile customer experience strategy you're overlooking

Few companies lack understanding about the importance of data analytics and mining it for all the customer information they can possibly squeeze out. However, it's vital that organizations don't treat analytics as an archaeological expedition to learn exclusively about the past.

Federal records hack underscores overconfidence in records management policies

In light of the recent federal records data breach, a recent survey of 150 federal workers involved with records management takes on a whole new meaning.

Banking industry faces digitization challenges

Financial institutions are the latest industry to face challenges when trying to digitize IT infrastructure. It's not so much that CEOs don't see the value. Instead, banks are increasingly hamstrung by legacy systems that just aren't up to the task.

Spotlight: VA modernizing its EHR system for better interoperability

Fed up with interoperability issues between the EHR systems of active and retired military personnel, the VA is testing a new interface it hopes will makes records access easier for healthcare...