Microsoft nabs Parature as customer experience dominoes fall

Microsoft Dynamics CRM bought online customer service firm Parature this week, as the parade of marketing and customer service acquisitions continued.

2013 Merger and Acquisition Roundup

2013 was an unpredictable year for mergers and acquisitions in the content management space.

Big data meets customer service in Verint-Kana deal

Verint purchased customer service software Kana this week. It could give them a foothold in the growing customer experience market.

Pinterest acquires search startup VisualGraph

Pinterest bought search startup VisualGraph this week, giving it sophisticated image search technology for its image-based social network.

Web Content Management is a misnomer in 2014

The name Web Content Management doesn't do these systems justice anymore, not in an age where the web is probably only part of the approach.

DNN's latest version of Evoq community tool uses responsive design

DNN introduced a new version of their Evoq community software this week, featuring responsive design for a consistent look and feel across devices.

M-Files releases mobile app with e-signature capability

M-Files introduced a mobile version this week that lets customers access and interact with files in the M-Files content management system.

Cisco buys

This week, Cisco bought, a tool that provides a central place to collaborate around a variety of cloud services.

Spotlight: WordPress overhauls administrative interface with version 3.8

WordPress delivered its latest update this week.

Marketo buys Insightera for content customization capability

When Marketo bought Insightera last week, it got one step closer to content customization based on what you know about your customers.

Google loses marketshare in latest comScore stats, but Microsoft unchanged

Google lost marketshare this month, but it wasn't Microsoft that made the gains.

A modest proposal: Amazon should give Kindles away

Research shows that Kindle owners spend far more at Amazon than non-owners, so maybe Amazon should give a Kindle to its best customers.

Infographic: It's the holidays: Do you know where shoppers are doing their research?

During the holiday shopping season, as brick and mortar stores face stiff competition from online sites, it's increasingly important to provide content for users on their smartphones, where as this infographic shows, they are doing their research even in stores.

Box's new admin tools designed to attract larger businesses

Box announced a slew of new services this week aimed at solving issues larger companies face when using the Box system.

Huddle's new notes tool lets users create, share notes in cloud

Huddle announced a new Note tool this week that lets customers create, edit and share notes without leaving the Huddle ecosystem.

If you're looking to build OCR apps, you may want to look at the OmniPage SDK

Nuance released the latest version of the OmniPage SDK this week, a tool that lets companies incorporate scanning and workflow functionality into custom apps and applications without doing the heavy lifting.

Spotlight: Coveo brings advanced search to Sitecore

Coveo teams up with Sitecore

SDL joins forces with North Plains

SDL Tridion and Noth Plains announced a partnership this week, but it could be the start of something bigger. Who knows?

The very nature of content management is changing

It's no secret that the nature of content management is changing as mobile, social and the cloud all are influencing business and how we interact with content.

Spotlight: Tiki Wiki announces version 12

Tiki released version 12 of Tiki Wiki this week.