Coveo raises $35 million in Series D funding for enterprise search

Enterprise search firm Coveo announced last week it secured $35 million in Series D funding, bringing the total so far to $75 million.

Spotlight: VA expected to fall short of 2016 EHR interoperability deadline

Remember when the VA's multi-million dollar electronic health records system was expected to be the key to interoperability with Pentagon records? While it's helped a bit, the agency expects...

Report: Poor product content undermining consumer trust

You can spend all the time in the world managing the customer experience, but if your product content isn't up to snuff, you could lose the customers you worked so hard to get.

Box CEO: Lack of CSM strategy is an 'aberration of IT evolution'

Box CEO Aaron Levie has some strong words for companies that don't apply the same critical thinking to corporate content management as they do other important enterprise technology.

Document management systems gain foothold in niche markets

Document management systems of one kind or another are a virtual staple of offices across the planet. As more companies eschew filing cabinets and hand-processed document manipulation, DM systems are finding their way into new and interesting workflow processes.

From mailroom to boardroom, CXM is everybody's job... or is it?

It's possible to take a good idea too far.

Deploy mobile apps quickly by tapping into existing Web content with RAIN

Mobile software development company Trilibis launched a new mobile app development framework this week that taps into a company's existing Web content and quickly converts it to mobile formats for viewing on portable devices.

Extensis Portfolio 2016 aims to help SMBs embrace digital asset management

Enterprise software vendor Extensis rolled out a new pricing structure for Portfolio 2016 this week, bringing DAM within reach of small- to medium-sized businesses and throwing in some new features with appeal to organizations of any size.

Spotlight: Critical Joomla bug leaves millions of sites vulnerable

FierceITSecurity reported yesterday that Joomla identified and patched a SQL-injection vulnerability last week. The flaw exposed millions of websites to the possibility of remote takeover and Joomla...

Skykick and Microsoft offer free Office 365 cloud backup to Azure for eligible partners

Microsoft and cloud management software vendor SkyKick announced this week the availability of a cloud backup tool as part of Microsoft's Partner Network package. The service provides free unlimited backup to eligible Action Pack or competency partners in the U.S., Canada, Australia and New Zealand that sign up by June 2016.

Spanning by EMC VP talks about misconceptions of cloud-based SaaS data backup

Software as a service data backup is only one component of cloud services, but it's a big one. I caught up with Jeff Erramouspe, VP and GM, at Spanning by EMC, to walk me through some common questions about SaaS data backup and clear up some misconceptions along the way.

Telerik Sitefinity's latest CMS update adds improves digital marketing toolset

A recent update to content management platform Telerik Sitefinity boosted its digital marketing toolset to offer better personalized content options and improved customer engagement options. It also includes extended support for Amazon Cloud and Microsoft Azure Web App.

Nitro acquires marketing technology vendor DoxIQ

Document-productivity vendor Nitro scooped up enterprise software company DoxIQ this month to keep its momentum going to become a cloud-based smart document services vendor.

How email torpedoes your customer experience management strategy

Just when you think you have your customer experience management strategy under control, along comes something else to worry about: Email.

Unpatched CMS vulnerability costs Midwest city $760,000

An unpatched vulnerability in the content management system of Naperville, IL, city offices allowed hackers to access the network and steal the login information of 59 employees. The resulting investigation and updated security defenses cost the city $760,000.

Spotlight: The many layers of the info governance problem

IT Pro Portal's Lubor Ptacek noted that a high percentage of global companies have increased spending on information governance, but "many organizations are still struggling to achieve...

Is 2015 the year ECM finally 'gets' mobile content?

Mobile device usage is projected to top 6.2 billion worldwide by 2018 and the number of people accessing the internet via mobile has surpassed access on a desktop. It's a wake up call for companies everywhere: You can't afford to ignore mobile any longer.

Tossing old resumes from non-hires? Not so fast

Destroying the resumes of unhired job applicants could open up companies to a lawsuit, said Casey Sullivan, attorney and senior writer at Find Law. It's not just job seekers who can chase after an organization, though. The Equal Employment Opportunity Commission won't be too happy about it either.

Egnyte's Smart Reporting and Auditing service pulls analytics from stored content

Egnyte's new Smart Reporting and Auditing service tackles the heavy lifting of pulling analytics from all sorts of stored content, allowing companies to identify trends and base future business decisions on facts rather than educated guesses.

Acquia Content Hub makes quick work of content aggregation, distribution and updates

Digital experience company Acquia rolled out Content Hub this week, a new cloud-based service that takes the headache out of aggregating content and makes distributing content easier both inside and outside the organization.