Microsoft Dynamics CRM bought online customer service firm Parature this week, as the parade of marketing and customer service acquisitions continued.
Verint purchased customer service software Kana this week. It could give them a foothold in the growing customer experience market.
Pinterest bought search startup VisualGraph this week, giving it sophisticated image search technology for its image-based social network.
The name Web Content Management doesn't do these systems justice anymore, not in an age where the web is probably only part of the approach.
DNN introduced a new version of their Evoq community software this week, featuring responsive design for a consistent look and feel across devices.
M-Files introduced a mobile version this week that lets customers access and interact with files in the M-Files content management system.
This week, Cisco bought Collaborate.com, a tool that provides a central place to collaborate around a variety of cloud services.
WordPress delivered its latest update this week.
When Marketo bought Insightera last week, it got one step closer to content customization based on what you know about your customers.
Google lost marketshare this month, but it wasn't Microsoft that made the gains.
Research shows that Kindle owners spend far more at Amazon than non-owners, so maybe Amazon should give a Kindle to its best customers.
During the holiday shopping season, as brick and mortar stores face stiff competition from online sites, it's increasingly important to provide content for users on their smartphones, where as this infographic shows, they are doing their research even in stores.
Box announced a slew of new services this week aimed at solving issues larger companies face when using the Box system.
Huddle announced a new Note tool this week that lets customers create, edit and share notes without leaving the Huddle ecosystem.
Nuance released the latest version of the OmniPage SDK this week, a tool that lets companies incorporate scanning and workflow functionality into custom apps and applications without doing the heavy lifting.
Coveo teams up with Sitecore
SDL Tridion and Noth Plains announced a partnership this week, but it could be the start of something bigger. Who knows?
It's no secret that the nature of content management is changing as mobile, social and the cloud all are influencing business and how we interact with content.
Tiki released version 12 of Tiki Wiki this week.