Information intelligence firm Recommind adds instant messaging analytics to its cloud-based eDiscovery platform with the latest version release of its flagship product, Axcelerate 5.5.
Marketers may think customer experience tools are just a fad, but some say the only way to effect any real change in the minds and pocketbooks of customers is to admit that CX tools are an asset, not a hindrance, to meeting sales and marketing goals.
Content management solutions provider e-Spirit announced the release of the newest version of FirstSpirit Content Management System that aims to help companies achieve rapid "digital transformation" with a minimum time investment.
A new report sponsored by Cisco claims a second wave of cloud adoption is on the horizon, led by businesses who expect cloud strategies to increase revenue over the next two years.
Good Technology's Q2 Mobility Index Report is out, offering insight into how companies are implementing and using mobile technology across their organizations.
Customer experience management is so last year and plain old customer service is so last century.
A surprise inspection of the Los Angeles Veterans Affairs Regional Office revealed shoddy records management practices and at least eight instances of documents destined for the shredder that could have lead to the loss of benefits for some veterans.
Government IT programs have a history of being riddled with problems or hovering on the brink of spectacular fail. What's the underlying problem and, more important, can it be solved?
While healthcare providers are busy putting patient information into electronic health records, researchers are waiting in the wings to mine the unstructured data with an eye on improving health care for everyone.
Organizations spend a lot of time securing their most obvious data, but Tom Barce, an information governance expert, suggests many companies have an Achilles' heel that could come back to haunt them: Dark data. Securing it, he said, may mean the difference between data protection and data disaster.
Managed cloud provider Rackspace announced today an early access program for its upcoming new service, Managed Cloud for Adobe Experience Manager. Its designed to help marketing teams reduce the time it takes to deploy, upgrade or launch new campaigns in AEM.
A new AIIM report released this week looks at how businesses are making decisions about cloud and mobile access to corporate content, and how it impacts enterprise content management.
Data security firm Vaultize offers enterprise file share and sync, mobile file sharing and mobile content management services to customers looking for easy and secure ways to share files across mobile devices in the workplace. The company announced this week that it has integrated enterprise digital rights management into its tools for even greater file security.
If you're migrating data from Windows XP and are up for doing it yourself, Laplink's PCmover Express is available at no charge and includes free, 24/7 transfer assistance. "Windows 10 is here, and there's no shortage of help available from Microsoft partners willing to help enterprises make the transition," IT World's Gary Hilson noted.
Tampa-based e-recycling service Creative Recycling Systems has had quite a storied history in the last couple of years. Between lawsuits, allegations of embezzlement, bankruptcy, and eventual liquidation, over 100 boxes of sensitive documents were left languishing in a storage facility for years. Now the FBI has stepped in.
Pennsylvania's Thomas Jefferson University has decided to enter the learning management software space by releasing its new LMS, interactive Curricula Experience, to the education market. The university is hoping its student-centric approach to learning will give it an edge over its competitors.
The learning management software space is buzzing with the news that execs at Blackboard are shopping for a buyer willing to pony up around $3 million to purchase the company. According to Reuters, confidential sources say, "Blackboard's majority owner, private equity firm Providence Equity Partners LLC, has hired Deutsche Bank AG and Bank of America Corp to run an auction for the company."