Customer experience management once fell under the general purview of the marketing department. With the advent of mobile-first and omni-channel marketing strategies, marketers can't go at it alone and are leaning heavily on IT to help get initiatives off the ground.
The new release, TITUS Classification Suite 4, automates data classification and protection by examining its content, and context, for better information management and compliance.
The National Archives and Records Administration has come up with a way to categorize government email for retention or disposal that's based on the pedigree of the sender, not the contents of the message.
The FBI has issued a warning that the widely-used content management system WordPress is vulnerable to terrorism attacks by individuals sympathetic to extremist group ISIL.
FinalCode, a California-based enterprise file security firm, announced that its flagship secure file collaboration solution is now available worldwide.
Managing the customer experience isn't all about fancy consumer-facing tools. It often begins with things the customer doesn't see--like a web content management system that's doing the heavy lifting behind the scenes.
For most companies, a digital asset management system needs to "just work." User interface doesn't usually factor into purchasing decisions and users themselves have more on their minds than the design factor of their DAM of choice.
A report released this month by the HHS Office of Inspector General says most hospitals aren't doing enough to secure their electronic health records and protect them from fraudulent activity.
There's a lot of great advice all over the Internet on how to use enterprise content management systems.
You wouldn't think that Tourism Australia's entire customer experience could be affected so broadly by its choice of content management systems, but that's what happened when its CIO upgraded to a new platform.
Wdesk, Workiva's cloud-based business reporting tool, has a new feature designed to help companies with Sarbanes-Oxley compliance. Evidence Management for Wdesk allows internal auditing teams to annotate documents for a thorough audit trail.
A Pennsylvania hospital is about to bring a new medical records management system online. It's the first of its kind since the medical facility opened its doors 37 years ago.
A new report from the Centers for Medicare and Medicaid Services reveals that more than 96 percent of large hospitals throughout the United States meet the requirements for the meaningful use of certified health IT systems.
The Delaware Department of Education has gone all in on a state-wide implementation of a learning management system for all its schools and teachers.
Citrix has revamped its popular online meeting service GoToMeeting with more tools designed to increase productivity and make collaboration easier.
Now the Associated Press is reporting that Clinton used an iPad to check her mail.
You know the drill; you've seen it a thousand times. Whenever a company-wide initiative hits the planning stages, committees are formed, meetings are held and every component of the new strategy is discussed to death. Information governance committees are no different but IG attorney Linda Sharp says its time to turn that approach on its head.
ECM vendor Hyland announced the release of OnBase 15 that includes more than 2,000 enhancements and new functionality for digitizing work processes. The new release also features a new clinical content framework to help healthcare providers manage medical images and clinical files.