The part of mobile customer experience strategy you're overlooking

Few companies lack understanding about the importance of data analytics and mining it for all the customer information they can possibly squeeze out. However, it's vital that organizations don't treat analytics as an archaeological expedition to learn exclusively about the past.

Federal records hack underscores overconfidence in records management policies

In light of the recent federal records data breach, a recent survey of 150 federal workers involved with records management takes on a whole new meaning.

Banking industry faces digitization challenges

Financial institutions are the latest industry to face challenges when trying to digitize IT infrastructure. It's not so much that CEOs don't see the value. Instead, banks are increasingly hamstrung by legacy systems that just aren't up to the task.

Spotlight: VA modernizing its EHR system for better interoperability

Fed up with interoperability issues between the EHR systems of active and retired military personnel, the VA is testing a new interface it hopes will makes records access easier for healthcare...

Fujitsu adds capture software to fi Series document imaging scanners

In an effort to unburden themselves of mountains of paper files, many companies are turning to high powered document imaging scanners to corral, store and protect data. Fujitsu announced this week it has expanded its entire line of fi Series scanners to include capture software to streamline the process even further.

Coveo Cloud frees siloed content with enterprise search

Enterprise search company Coveo knows knowledge workers spend, some might say waste, a lot of time looking for information in far-flung corners of their employers' databases and content management systems. In an effort to combat the problem, the company announced this week the availability of intelligent search-as-a-service, Coveo Cloud.

Spotlight: Text messages of Omaha city workers to become public record

After much back-and-forthing, Mayor Jean Stothert begrudgingly agreed the personal text messages of Omaha city workers should be part of the public record.

Tips for records managers stuck in a corner

Information governance consultant Steve Weissman has a message for records managers everywhere: "No one puts baby in the corner."

ECM expected to be 'undifferentiated' part of IT by 2020

The newest AIIM survey on the state of the enterprise content management industry takes a deep dive into how companies can make purchase and use decisions at a time when the entire ECM landscape is changing.

Cloud storage apps overwhelmingly to blame for data loss

Netskope released a report this week that offers a frightening look into cloud storage, data loss and its prevention.

Report: The first vendor to solve these CMS pain-points wins

A new report from consulting from Software Advice takes a good look at how businesses use enterprise content management systems and their common pain points. The end result is a pretty good roadmap outlining what CMS vendors can do to win the hearts and wallets of customers.

ARMA asks Congress for more authority, additional resources

ARMA International, the non-profit professional association for records and information managers, has asked Congress to give federal records managers more resources to meet recent legal and regulatory mandates for electronic records.

Nitro announces release of Nitro Pro 10 and Pro+ 10

Document productivity vendor Nitro has announced the launch of a pair of products designed to make document management and accessibility easier for businesses.

MA senator wants to reform state public records laws

Massachusetts State Senator Jamie Eldridge is busy stirring up public sentiment for lawmakers to make public records more, well, public.

Report: 35% of businesses cite data loss from improper use of file-sharing services

A new report released by cloud storage services software vendor CTERA reveals a few interesting findings about how companies use cloud storage for their file sync and storage needs.

Why your customer experience strategy falls short

Stefan Tornquist, VP of Research for Econsultancy, pulls no punches with his assessment of why so many customer experience strategies fall short of expectations. Following the release of an Econsultancy study on consumer behavior, he outlines five reasons, including the suggestion that many organizations are spectacularly lacking in self-awareness.

Keeping ECM relevant in the public sector

Comparatively speaking, the public sector has it a little rougher than the private sector when it comes to enterprise content management systems. 

Partners HealthCare builds $1.2 billion patient record system

If the costs associated with your records management system have you down, be glad you're not writing the checks for Massachusetts-based Partners HealthCare. They're shelling out $1.2 billion for a new, state-of-the-art patient records systems.

Adobe releases new version of Technical Communication Suite

Adobe announced the release of the latest version of Technical Communication Suite containing several new tweaks designed to improve the content development process. In it, Adobe updated all the main components of TCS, including RoboHelp, FrameMaker, and Captivate 8. Here's a quick look at what's improved and what's new.