UK Hospital plans to digitize 71 million pages of medical records

The Royal Free Hospital in North London wants to be paper-free and that means digitizing over 71 million pages of records. While not all companies that implement paper-reduction strategies face such a daunting task, there are still some valuable takeaway messages from how Royal Free is managing the process.

Create consistent customer experience on mobile apps with Liferay Screens

Liferay, the company behind the content management product Liferay Portal, announced this week the launch of a new tool to help companies create native apps for iOS and Android.

Smarsh Personal Archive helps workers manage their own email storage

Many e-discovery and compliance policies place the burden of their management on the IT department. Cloud-based archiving vendor Smarsh announced the release of a new product that helps workers manage their own email archives without leaning on IT more than they need to.

Spotlight: Records management in the food supply chain

Food Safety Magazine takes an inside look at records management in the food supply chain.

Omaha mayor in hot seat over text messages and public records

It seems the Mayor of Omaha, Nebraska has come under fire recently for what some say is her inappropriate use of text messaging to discuss City Council business.  

Canadian government struggles with improper destruction of public records

Alberta, Canada's Premier-Designate Rachel Notley ordered all Alberta government offices to immediately stop shredding documents pending an investigation of improper records destruction. The move comes after an anonymous tip that documents were being mishandled at the offices of the Minister of Energy and Minister of Infrastructure.

Should every business have a customer experience manager?

Robert Johnson, CEO of customer service software vendor TeamSupport said putting all your eggs in a single managerial basket is a mistake.

Hippo CMS 10 brings marketing and IT together to focus on customer experience

Web content management vendor Hippo wants to make it easier for marketing and IT to work together to meet their goals without sacrificing the customer experience.

Alfresco updates Activiti, rolls out new modules for Alfresco One

Alfresco this week announced an update to its Activiti 1.2 business process management tool that blends enterprise content management with BPM, all in a single location. The company also rolled out two new modules for Alfresco One aimed at improving analytics and media management tasks.

Federal employees say current RM practices leave agencies at risk

A study conducted by records storage company Iron Mountain, Inc. revealed that only one third of federal employees are confident their agency's records are not at risk.

Spotlight: Making a case for centralized records

The editorial board of a small-town Texas newspaper makes a great case for why the Victoria County Sheriff's Office should centralize its records countywide.

Kodak Alaris rolls out new version of Web-based document-capture tool, Info Input

Most IT professionals can agree that the document-capture tools organizations are most likely to adopt are ones that are the easiest to use. Kodak Alaris rolled out a new version of it's web-based document-capture tool, Info Input, that aims to eliminate most of the hassles users and admins face to deliver a capture tool that "just works."

What businesses can learn from federal info governance strategies

The federal government is all about finding ways to implement new and strengthen existing its records and information management policies. Unfortunately, while federal agencies keep coming up with fresh ideas, the government haven't been great about coming up with actionable guidelines to implement them.

The pros and cons of EHR adoption, according to nurses

When it comes to adopting electronic health record (EHR) systems in healthcare environments, there's good news and bad news. Nurses love them and would dislike reverting back to paper-based systems. Unfortunately, they're rarely consulted on EHR system deployments even though they're the ones using them on the front lines.

Report: WordPress leads the pack as most used CMS

WordPress continues to dominate the content management system space, dramatically outpacing other well known CMS options like Joomla and Drupal. A new report released by CodeGuard offers an interesting look at the choices companies make about the technology they adopt.


Records management firm in hot water for tossing medical records in a dumpster

The Illinois Attorney General's office has filed a lawsuit against Chicago-area document storage company FileFax, alleging it tossed hundreds of medical records in a dumpster outside its office. The files belonged to a chain of local healthcare providers that contracted with FlieFax to safely destroy patient files. It's safe to assume throwing them in a back alley trash can wasn't part of that agreement.

CTERA launches 'ambitious' new enterprise data services platform

Enterprise data services vendor CTERA calls the newest release of its flagship data protection platform it's "most ambitious product launch ever." CTERA Enterprise Data Services Platform 5.0 is designed to provide a comprehensive set of tools for managing, accessing, protecting and governing enterprise data and files.

Report: 57% of businesses support outsourcing document processing tasks

Document processing outsourcing isn't a new fad. It's been a staple of modern business practices for years and helps companies deal with document management tasks ranging from scanning to printing and points in between. A new report sponsored by AIIM and Swiss Post Solutions reveals that 57 percent of businesses support the outsourcing document processing tasks, but not every organization is comfortable sending their processes offshore.


Is DAM tech poised for major change?

Is digtal asset management on the brink of a major change? Some industry experts seem to think so.

New Adobe Experience Manager tools tie big data to creative content

Adobe deepened the ties between big data and creative content with the inclusion of new asset management tools in Adobe Experience Manager. Adobe's goal is to simplify the process of shepherding content from its creation to its eventual marketing destination.