Customer experience management is as much a catchphrase today as "social media guru" was five years ago. Indeed, it's difficult to have a conversation at any level about customer engagement without mentioning CX somewhere along the way. Some industry insiders suggest that the intense focus by marketing on the customer experience is leading to a rift between marketing agencies and their clients.
For some time now, the Pentagon has been planning to announce a new records system that, among other things, would integrate nicely with the VA's recent attempts to modernize its electronic health records system for better interoperability between agencies. At the eleventh hour, healthcare providers and politicians close to the project say it will be an expensive and inefficient flop.
eQuorum Corporation announced the release of a new version of its document management system, ImageSite, that includes a slew of new features and an overhauled UI. ImageSite 9.1, written in HTML5 is supported by all platforms, no Java required, and is available to customers now.
According to a new report by MarketsandMarkets, the hybrid cloud market is expected to grow $84.67 billion, largely fueled by increased adaptation in North America. Other parts of the world, however, like Latin America and the Middle East will be close behind.
Executives from open source CMS vendor HIPPO and proprietary CMS vendor Kentico squared off in a friendly debate about the pros and cons of open source versus commercial content management systems on a recent episode of the web-based show CMS Connected, hosted by commentator Butch Stearns.
ECM vendor Progressive Technology Federal Systems Inc. sure is on the cutting edge of content management tech. They've created a new CMS system that manages the huge amount of data collected by unmanned aerial systems -- more commonly known as drones.
Back in May of this year, the Canadian government was struggling with accusations it had improperly destroyed an unspecified number of public records following the election of new party leaders. As a result, document shredding was halted at all government agencies pending an investigation into the matter. Last week, public agencies were given the go-ahead to fire up the shredders once again.
DAM vendor Canto rolled out a new updates to its flagship digital asset management product, Cumulus, along with branded portals, a new iOS app and an improved API for better integration with third-party platforms and enterprise apps.
Microsoft Partners say their clients are willing to move existing Microsoft enterprise environments like Office, Exchange, and SharePoint to the cloud, but not without some trepidation.
Enterprise work management vendor Workfront introduced a new player this month in the digital asset management space with the launch of Workfront DAM.
File sharing service Infint announced the a new set of business and enterprise-class pricing tiers to give companies more storage flexibility and a few bonus features not found in its free basic service.
Between security concerns and the general inconvenience of shuffling large amounts of data from computers to mobile devices and servers, moving files between devices is a notorious pain point for companies of all sizes. BitTorrent Sync aims to remove the hassle by offering workgroups a way to skip the cloud altogether and use an alternate "shortest path between two devices."
The City of Sacramento is the latest in a string of governmental offices being told to rein in their indiscriminate email deletion policies. A Sacramento Superior Court judge agreed to a temporary restraining order to prevent the City from removing emails from its server pending a review of the situation.
CMS firm e-Spirit announced this week plans to help companies "achieve true digital transformation" with its new Corporate Content Cloud Initiative.
AeroFS, best known for its enterprise private cloud collaboration service services, announced it has secured $10 million in Series B funding. The company plans to use the money to boost marketing strategies and expand its flagship file sync and share suite.
A new private cloud-sharing platform, Pushfor, aims to give businesses a way to recall mis-sent files even if they've already landed on the recipient's device.
A study published in June in the Journal of the American Medical Informatics Association found that combining data from sources including an EHR system improved the accuracy of predictions that identify patients at risk of falling.