Customer experience management: Help or hype?

Customer experience management is as much a catchphrase today as "social media guru" was five years ago. Indeed, it's difficult to have a conversation at any level about customer engagement without mentioning CX somewhere along the way. Some industry insiders suggest that the intense focus by marketing on the customer experience is leading to a rift between marketing agencies and their clients.

Pentagon EHR project could be expensive flop

For some time now, the Pentagon has been planning to announce a new records system that, among other things, would integrate nicely with the VA's recent attempts to modernize its electronic health records system for better interoperability between agencies. At the eleventh hour, healthcare providers and politicians close to the project say it will be an expensive and inefficient flop.

ImageSite DMS gets a face-lift, new features, AutoCAD 2015 support

eQuorum Corporation announced the release of a new version of its document management system, ImageSite, that includes a slew of new features and an overhauled UI. ImageSite 9.1, written in HTML5 is supported by all platforms, no Java required, and is available to customers now.

Report: Hybrid cloud market could grow $84.67B by 2019

According to a new report by MarketsandMarkets, the hybrid cloud market is expected to grow $84.67 billion, largely fueled by increased adaptation in North America. Other parts of the world, however, like Latin America and the Middle East will be close behind.

Execs from Kentico and HIPPO debate pros and cons of open source CMS

Executives from open source CMS vendor HIPPO and proprietary CMS vendor Kentico squared off in a friendly debate about the pros and cons of open source versus commercial content management systems on a recent episode of the web-based show CMS Connected, hosted by commentator Butch Stearns.

Content management coming soon to a drone above you

ECM vendor Progressive Technology Federal Systems Inc. sure is on the cutting edge of content management tech. They've created a new CMS system that manages the huge amount of data collected by unmanned aerial systems -- more commonly known as drones.

Spotlight: Lessons learned from government document mismanagement scandals

Government document mismanagement stories make for great headlines, but also come with lessons to be learned once you get past some common misconceptions about how and why they happen. FCW's Adam...

Shredding ban lifted for Canadian government following policy review

Back in May of this year, the Canadian government was struggling with accusations it had improperly destroyed an unspecified number of public records following the election of new party leaders. As a result, document shredding was halted at all government agencies pending an investigation into the matter. Last week, public agencies were given the go-ahead to fire up the shredders once again.

Canto introduces Cumulus Portals and new iOS app

DAM vendor Canto rolled out a new updates to its flagship digital asset management product, Cumulus, along with branded portals, a new iOS app and an improved API for better integration with third-party platforms and enterprise apps.


Report: Companies increasingly, but reluctantly, willing to move to Microsoft cloud services

Microsoft Partners say their clients are willing to move existing Microsoft enterprise environments like Office, Exchange, and SharePoint to the cloud, but not without some trepidation.

Workfront's DAM system unearths forgotten content for re-use

Enterprise work management vendor Workfront introduced a new player this month in the digital asset management space with the launch of Workfront DAM.

Infint rolls out premium pricing tiers, keeps basic service free

File sharing service Infint announced the a new set of business and enterprise-class pricing tiers to give companies more storage flexibility and a few bonus features not found in its free basic service.

BitTorrent Sync marries speed of P2P syncing with convenience of cloud storage

Between security concerns and the general inconvenience of shuffling large amounts of data from computers to mobile devices and servers, moving files between devices is a notorious pain point for companies of all sizes. BitTorrent Sync aims to remove the hassle by offering workgroups a way to skip the cloud altogether and use an alternate "shortest path between two devices."

City of Sacramento slapped with restraining order to protect public records

The City of Sacramento is the latest in a string of governmental offices being told to rein in their indiscriminate email deletion policies. A Sacramento Superior Court judge agreed to a temporary restraining order to prevent the City from removing emails from its server pending a review of the situation.

Spotlight: $50 million EHR transition in Ventura County hospitals gets failing grade

County-run hospitals in Ventura, California took another hit from the civil grand jury last month. They've criticized the hospital system three times in 13 months for a variety of issues...

E-Spirit rolls out Corporate Content Cloud Initiative for 'true digital transformation'

CMS firm e-Spirit announced this week plans to help companies "achieve true digital transformation" with its new Corporate Content Cloud Initiative.

AeroFS secures $10 million in Series B funding

AeroFS, best known for its enterprise private cloud collaboration service services, announced it has secured $10 million in Series B funding. The company plans to use the money to boost marketing strategies and expand its flagship file sync and share suite.

Recall misdirected files, media with Pushfor

A new private cloud-sharing platform, Pushfor, aims to give businesses a way to recall mis-sent files even if they've already landed on the recipient's device.

Dallas County Records Complex gets an upgrade

The Dallas County Records Complex has a rich and storied history. Its jail has housed famous criminals, and it's where Jack Ruby's trial was held. Historians say it's being "held...

Research shows EHR data, combined with other tools, can help predict patient falls

A study published in June in the Journal of the American Medical Informatics Association found that combining data from sources including an EHR system improved the accuracy of predictions that identify patients at risk of falling.