MA senator wants to reform state public records laws

Massachusetts State Senator Jamie Eldridge is busy stirring up public sentiment for lawmakers to make public records more, well, public.

Report: 35% of businesses cite data loss from improper use of file-sharing services

A new report released by cloud storage services software vendor CTERA reveals a few interesting findings about how companies use cloud storage for their file sync and storage needs.

Why your customer experience strategy falls short

Stefan Tornquist, VP of Research for Econsultancy, pulls no punches with his assessment of why so many customer experience strategies fall short of expectations. Following the release of an Econsultancy study on consumer behavior, he outlines five reasons, including the suggestion that many organizations are spectacularly lacking in self-awareness.

Keeping ECM relevant in the public sector

Comparatively speaking, the public sector has it a little rougher than the private sector when it comes to enterprise content management systems. 

Partners HealthCare builds $1.2 billion patient record system

If the costs associated with your records management system have you down, be glad you're not writing the checks for Massachusetts-based Partners HealthCare. They're shelling out $1.2 billion for a new, state-of-the-art patient records systems.

Adobe releases new version of Technical Communication Suite

Adobe announced the release of the latest version of Technical Communication Suite containing several new tweaks designed to improve the content development process. In it, Adobe updated all the main components of TCS, including RoboHelp, FrameMaker, and Captivate 8. Here's a quick look at what's improved and what's new.

Spotlight: How new SEC ruling affects the private sector

A new SEC ruling requires certain types of businesses to follow specific IT procedures to ensure regulatory and legal compliance. TechTarget's Jeffrey Ritter says the ruling is, "changing...

Spotlight: New York governor Cuomo changes state worker email retention policy

New York's governor put an end to a hotly debated policy that allowed state workers to delete their email after 90 days.

Expunged records still accessible in Virginia database

The Virginia Supreme Court's Office of the Executive Secretary recently admitted that it still possesses copies of expunged records that were overlooked during the initial expungement process. Assistant executive secretary Edward Macon says he doesn't know how many files have been erroneously kept and does not necessarily know where they are.

GAO reports most federal agencies are working to improve records management

A new report from the Government Accountability Office reveals that most of the 24 federal agencies it reviewed are taking steps to meet the requirements necessary to improve the state of their records management. Only five were found lacking, due to missed deadlines rather than willful non-compliance.

Will advancements in learning management systems make the grade?

The learning management system industry is projected to top out at around $7.8 billion by 2018, fueled largely by the fact that as much as 99 percent of educational institutions use some form of LMS in their teaching environment.

UK Hospital plans to digitize 71 million pages of medical records

The Royal Free Hospital in North London wants to be paper-free and that means digitizing over 71 million pages of records. While not all companies that implement paper-reduction strategies face such a daunting task, there are still some valuable takeaway messages from how Royal Free is managing the process.

Create consistent customer experience on mobile apps with Liferay Screens

Liferay, the company behind the content management product Liferay Portal, announced this week the launch of a new tool to help companies create native apps for iOS and Android.

Smarsh Personal Archive helps workers manage their own email storage

Many e-discovery and compliance policies place the burden of their management on the IT department. Cloud-based archiving vendor Smarsh announced the release of a new product that helps workers manage their own email archives without leaning on IT more than they need to.

Spotlight: Records management in the food supply chain

Food Safety Magazine takes an inside look at records management in the food supply chain.

Omaha mayor in hot seat over text messages and public records

It seems the Mayor of Omaha, Nebraska has come under fire recently for what some say is her inappropriate use of text messaging to discuss City Council business.  

Canadian government struggles with improper destruction of public records

Alberta, Canada's Premier-Designate Rachel Notley ordered all Alberta government offices to immediately stop shredding documents pending an investigation of improper records destruction. The move comes after an anonymous tip that documents were being mishandled at the offices of the Minister of Energy and Minister of Infrastructure.

Should every business have a customer experience manager?

Robert Johnson, CEO of customer service software vendor TeamSupport said putting all your eggs in a single managerial basket is a mistake.

Hippo CMS 10 brings marketing and IT together to focus on customer experience

Web content management vendor Hippo wants to make it easier for marketing and IT to work together to meet their goals without sacrificing the customer experience.

Alfresco updates Activiti, rolls out new modules for Alfresco One

Alfresco this week announced an update to its Activiti 1.2 business process management tool that blends enterprise content management with BPM, all in a single location. The company also rolled out two new modules for Alfresco One aimed at improving analytics and media management tasks.