Customer experience management is so last year and plain old customer service is so last century.
A surprise inspection of the Los Angeles Veterans Affairs Regional Office revealed shoddy records management practices and at least eight instances of documents destined for the shredder that could have lead to the loss of benefits for some veterans.
Government IT programs have a history of being riddled with problems or hovering on the brink of spectacular fail. What's the underlying problem and, more important, can it be solved?
While healthcare providers are busy putting patient information into electronic health records, researchers are waiting in the wings to mine the unstructured data with an eye on improving health care for everyone.
Managed cloud provider Rackspace announced today an early access program for its upcoming new service, Managed Cloud for Adobe Experience Manager. Its designed to help marketing teams reduce the time it takes to deploy, upgrade or launch new campaigns in AEM.
A new AIIM report released this week looks at how businesses are making decisions about cloud and mobile access to corporate content, and how it impacts enterprise content management.
Data security firm Vaultize offers enterprise file share and sync, mobile file sharing and mobile content management services to customers looking for easy and secure ways to share files across mobile devices in the workplace. The company announced this week that it has integrated enterprise digital rights management into its tools for even greater file security.
If you're migrating data from Windows XP and are up for doing it yourself, Laplink's PCmover Express is available at no charge and includes free, 24/7 transfer assistance. "Windows 10 is here, and there's no shortage of help available from Microsoft partners willing to help enterprises make the transition," IT World's Gary Hilson noted.
Tampa-based e-recycling service Creative Recycling Systems has had quite a storied history in the last couple of years. Between lawsuits, allegations of embezzlement, bankruptcy, and eventual liquidation, over 100 boxes of sensitive documents were left languishing in a storage facility for years. Now the FBI has stepped in.
Pennsylvania's Thomas Jefferson University has decided to enter the learning management software space by releasing its new LMS, interactive Curricula Experience, to the education market. The university is hoping its student-centric approach to learning will give it an edge over its competitors.
The learning management software space is buzzing with the news that execs at Blackboard are shopping for a buyer willing to pony up around $3 million to purchase the company. According to Reuters, confidential sources say, "Blackboard's majority owner, private equity firm Providence Equity Partners LLC, has hired Deutsche Bank AG and Bank of America Corp to run an auction for the company."
As more healthcare providers get their electronic healthcare record systems in place, the looming question is how to take EHR management to the next level. John Glaser, senior vice president of health IT services company Cerner Corp., says it's time to consider electronic health plans.
A new study from the Chief Marketing Officer Council reveals that visual assets are a key component of strong customer engagement but there's a strong disconnect between the desire to use them and the ability to store and manage them. It's a bit like trying to make the perfect meal for guests when you lack a kitchen and pantry.
Content delivery network Fastly raised a lot of money this month to help fund its global expansion, sales and marketing efforts. The company snagged a total of $75 million in Series D funding from Iconiq Capital and a handful of other existing investors. They're also bringing former Netsuite exec Dan Miller on board as Fastly's new CFO.
NBC News reports it has obtained documents indicating Chinese hackers have been reading the personal email of top U.S. officials since at least early 2010. Government-assigned email accounts of those same officials were not hacked because, according to a senior U.S. intelligence official, they are more secure.