Latest Commentary

The third wave of Content Management: Systems of mass personalization

Even while records managers try to catch up with the cloud and concepts like systems of engagement, along comes another type of content management, a third wave.

Web Content Management is a misnomer in 2014

The name Web Content Management doesn't do these systems justice anymore, not in an age where the web is probably only part of the approach.

A modest proposal: Amazon should give Kindles away

Research shows that Kindle owners spend far more at Amazon than non-owners, so maybe Amazon should give a Kindle to its best customers.

The very nature of content management is changing

It's no secret that the nature of content management is changing as mobile, social and the cloud all are influencing business and how we interact with content.

Content marketing and social media are the perfect pair

Content marketing and social media are a perfect match and one strategy drives the other. If you're not getting this yet, what are you waiting for?

The Blue State Digital, Healthcare.gov team comparison just doesn't hold water

I keep hearing people wondering how Obama's campaign web team could be so good and Healthcare.gov be so bad, but it's not a remotely fair comparison. Here's why.

Alfresco takes a step towards maturity

Alfresco is a company that to this point--to a large extent--has flown under the radar, but with a new CEO and a new vision, they are looking to take it to the next level.

Can security and usability live in one app without driving each other crazy?

Sync and share apps have to be safe, secure and dead simple to use--and building a product that pleases end users and IT is no easy task.

Let's kick the word 'enterprise' to the curb

The word "enterprise," as in enterprise content management, is jargony and imprecise, and it's time we struck it from the lexicon.

Get ready for the 'Attention' economy

We have transformed from an interrupt model to the Attention age. That means you have to come up with creative ways to keep your customer's attention moving forward.