Latest Commentary

Schools roll out their own solutions as technology outpaces learning management systems

Unhappy with the state of available learning management systems, some schools are ditching the turnkey LMS in favor of customized mashup solutions. Florida-based Lynn University has decided to abandon Blackboard Learn and replace it with Apple's course management platform iTunes U.

It's time to leave the information governance echo chamber

Information governance has been a topic of interest in enterprise content management since the industry's infancy. 

The future of digital asset management

Oracle announced this week its intent to purchase digital asset management, or DAM, vendor Front Porch Digital, for an undisclosed sum. Oracle execs say the acquisition will help the company provide solutions for businesses grappling with the challenges of working with large amounts of rich media.

Will new court ruling have ripple effect on records retention?

A new ruling by a D.C. court could have a ripple effect on what new types of records federal agencies--and eventually U.S.-based businesses--are compelled to retain.

Unlimited cloud storage and the elephant in the room

Dropbox announced last week that Dropbox Pro users are getting a hefty storage upgrade to one terabyte per account. But is it enough to attract enterprise users?

PA state agencies are a study in email mismanagement

In what is probably the most harebrained document management "system" in recent memory, emails sent or received by state agencies in Pennsylvania are archived on state servers for a mere five days before being permanently deleted. 

Content creation and content management: No man is an island

Customer experience strategy sessions usually focus on what content and marketing collateral is served to consumers, not how. It's refreshing to read an article over at Software Development Times that takes a look at how to design and employ an effective digital strategy that takes into account the actual technology behind it.

Storing the corporate masterpiece for eternal safekeeping

It's frustrating to snap an important picture on a mobile phone only to lose it a week later because you forgot to back up your device in case of a crash. ZDNet's Jason Perlow suggests it's that kind of ambivalence to preserving digital content that "will almost certainly result in the loss of many culturally significant works." What does this have to do with content management? Plenty.

The intersection of CSM and customer experience management

While you're busy working out what kind of content management system best suits your business needs, don't forget about the role it plays in the perception of your customer service. A recent...

Cloud storage isn't the final word in document management

It's almost impossible to have a discussion about document management without mentioning the cloud and, by extension, file sharing. Is it time to take a step back and consider that maybe cloud storage isn't the final word on the future of the documentation industry?