Latest Commentary

Is app engagement the newest flavor of customer experience management?

Back in the day (so, about a year ago) mobile-ready was all the rage in customer experience management. Once it became clear just how much consumers like to bury their noses in their phones while shopping online or out in the real world, the rallying cry became "mobile first!" Don't get comfortable yet, marketing folks. The next new thing in customer experience just might be app engagement.

Reaction to UK email deletion policies remarkably similar to US

Few things make better headlines than the suggestion that a politician has done something shady.

Banking industry faces digitization challenges

Financial institutions are the latest industry to face challenges when trying to digitize IT infrastructure. It's not so much that CEOs don't see the value. Instead, banks are increasingly hamstrung by legacy systems that just aren't up to the task.

Tips for records managers stuck in a corner

Information governance consultant Steve Weissman has a message for records managers everywhere: "No one puts baby in the corner."

MA senator wants to reform state public records laws

Massachusetts State Senator Jamie Eldridge is busy stirring up public sentiment for lawmakers to make public records more, well, public.

Expunged records still accessible in Virginia database

The Virginia Supreme Court's Office of the Executive Secretary recently admitted that it still possesses copies of expunged records that were overlooked during the initial expungement process. Assistant executive secretary Edward Macon says he doesn't know how many files have been erroneously kept and does not necessarily know where they are.

Omaha mayor in hot seat over text messages and public records

It seems the Mayor of Omaha, Nebraska has come under fire recently for what some say is her inappropriate use of text messaging to discuss City Council business.  

What businesses can learn from federal info governance strategies

The federal government is all about finding ways to implement new and strengthen existing its records and information management policies. Unfortunately, while federal agencies keep coming up with fresh ideas, the government haven't been great about coming up with actionable guidelines to implement them.

News and notes from Microsoft Ignite

Can't make it to Microsoft Ignite this year? The event is just underway, and here are some news and notes we've collected so far.

Learning from ECM implementation failure

The only thing more nerve-wracking than implementing a new content management system is the fear of failing during or soon after the process. When a Canadian university's attempted adoption of a new CMS crashed and burned in spectacular fashion, they wanted to know what went wrong so they hired consultant Chris Walker to figure it out. Here's a rare and candid look at what happened.