Latest Commentary

Why do email policies of local governments seem so sketchy?

A new policy in St. Paul, MN allows city employees to "delete [email messages] as soon as their purpose is served" or within six months. Messages moved to trash or junk folders will evaporate in a mere two weeks. In a not-at-all-shocking turn of events, public watchdog groups are voicing their concern.

 

Content management coming soon to a drone above you

ECM vendor Progressive Technology Federal Systems Inc. sure is on the cutting edge of content management tech. They've created a new CMS system that manages the huge amount of data collected by unmanned aerial systems -- more commonly known as drones.

City of Sacramento slapped with restraining order to protect public records

The City of Sacramento is the latest in a string of governmental offices being told to rein in their indiscriminate email deletion policies. A Sacramento Superior Court judge agreed to a temporary restraining order to prevent the City from removing emails from its server pending a review of the situation.

All eyes on Wisconsin as state tries to severely cut public document access

The dustup around a plan in Wisconsin to severely curtail public access to lawmaker records is settling. But the uproar is telling. It shows just how accustomed we've become to the idea of open access to public documents.

Is app engagement the newest flavor of customer experience management?

Back in the day (so, about a year ago) mobile-ready was all the rage in customer experience management. Once it became clear just how much consumers like to bury their noses in their phones while shopping online or out in the real world, the rallying cry became "mobile first!" Don't get comfortable yet, marketing folks. The next new thing in customer experience just might be app engagement.

Reaction to UK email deletion policies remarkably similar to US

Few things make better headlines than the suggestion that a politician has done something shady.

Banking industry faces digitization challenges

Financial institutions are the latest industry to face challenges when trying to digitize IT infrastructure. It's not so much that CEOs don't see the value. Instead, banks are increasingly hamstrung by legacy systems that just aren't up to the task.

Tips for records managers stuck in a corner

Information governance consultant Steve Weissman has a message for records managers everywhere: "No one puts baby in the corner."

MA senator wants to reform state public records laws

Massachusetts State Senator Jamie Eldridge is busy stirring up public sentiment for lawmakers to make public records more, well, public.

Expunged records still accessible in Virginia database

The Virginia Supreme Court's Office of the Executive Secretary recently admitted that it still possesses copies of expunged records that were overlooked during the initial expungement process. Assistant executive secretary Edward Macon says he doesn't know how many files have been erroneously kept and does not necessarily know where they are.