Latest Commentary

PA state agencies are a study in email mismanagement

In what is probably the most harebrained document management "system" in recent memory, emails sent or received by state agencies in Pennsylvania are archived on state servers for a mere five days before being permanently deleted. 

Content creation and content management: No man is an island

Customer experience strategy sessions usually focus on what content and marketing collateral is served to consumers, not how. It's refreshing to read an article over at Software Development Times that takes a look at how to design and employ an effective digital strategy that takes into account the actual technology behind it.

Storing the corporate masterpiece for eternal safekeeping

It's frustrating to snap an important picture on a mobile phone only to lose it a week later because you forgot to back up your device in case of a crash. ZDNet's Jason Perlow suggests it's that kind of ambivalence to preserving digital content that "will almost certainly result in the loss of many culturally significant works." What does this have to do with content management? Plenty.

The intersection of CSM and customer experience management

While you're busy working out what kind of content management system best suits your business needs, don't forget about the role it plays in the perception of your customer service. A recent...

Cloud storage isn't the final word in document management

It's almost impossible to have a discussion about document management without mentioning the cloud and, by extension, file sharing. Is it time to take a step back and consider that maybe cloud storage isn't the final word on the future of the documentation industry?

UK committee televises, live-tweets records management evidence session

In response to the loss of important files pertaining to a dramatic court case in the U.K., the Public Administration Select Committee met this week to discuss the preservation and destruction of historical records. The entire event, led by a watchdog group of MPs appointed by the House of Commons, was live-tweeted by members of PASC.

Reading the tea leaves of Amazon's Zocalo cloud storage service

Amazon Web Services is attempting to again court the enterprise crowd with a new document storage and sharing service called Zocalo. Primary tools include security and permission management, authentication, any-device access, versioning and annotation.

Zen and the art of CMS, and RMS, deployment

As I was preparing for this week's newsletter and column, I kept running across article after article with the same theme: deploying a new content or records management system can take an Ice Age. It doesn't matter how big a business you are or how deep your pockets are, when you make the decision to implement or upgrade your system, you'd best settle in for the long haul.

Public sector data security issues not just a US problem

A British study of more than 140 senior management and staff in the public sector revealed that 83 percent say the biggest threat to data are employees themselves. If they're having half the issues the US public sector is then they're right to be concerned, but it does beg a question. Is it faulty employees or faulty processes?

Information governance: What to do about elusive documents

Everyone has their own definition of information governance and their own take on what it means in the context of content management. Experts across the industry are trying to tease the issue apart because...