Latest Commentary

Portsmouth, Virginia, caught turning city records into 'confetti'

The Virginian-Pilot reported that the City of Portsmouth, Va., has been improperly shredding city documents for months and has no paper trail tracking exactly what documents and files have been destroyed.

Washington Post offers to share custom publishing platform

The Washington Post is ready to share its custom publishing platform, Arc.

EHR fraud measures remain ignored, OIG shrugs

According to a recent report from the Department of Health and Human Services Office of Inspector General, vulnerabilities first noted in EHRs more than two years ago have yet to be fully addressed.


ECM customers are talking, vendors aren't listening

Andrew Birmingham wrote a longform essay about enterprise content overload that tries to get to the bottom of the problem and what to do about it.

FOIA Mapper takes some guesswork out of federal and state record requests

FOIA Mapper, a new open source tool created by entrepreneur Max Galka, could prove to be a useful resource for taking some of the guesswork out of FOIA requests.

Civilian doctors' EHR use is Pentagon's yardstick

As the Pentagon gets ready to flip the switch on its new electronic health records system in the coming months, all eyes are focused on whether it will go off without a hitch or turn out to be an expensive flop.

AP data analysis finds federal employees do 'really crappy' record searches

An Associated Press annual review of all FOIA requests handled by 100 federal agencies in 2015 revealed the federal government's ability to complete record searches is abysmal.

David Lavenda chats about the future of email in the workplace

David Lavenda makes a compelling case for why email in the workplace isn't going anywhere for the foreseeable future.


Font misuse can lead to compliance 'landmines'

Organizations looking for something new to worry about need look no farther than their own creative projects. According to DAM vendor Extensis, misused fonts are the next "compliance landmine."

CXM expert: Make sure your queuing system lines up with customer expectations

If your customer experience management strategy involves a queueing system for customer support, you may want to reconsider.