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Editor's Corner

When technology gets in the way of customer experience

Finding new ways to create an excellent customer experience keeps marketers up at night. Scott McMillan, General Manager for Business Consulting for multi-channel marketing firm Salmat says part of what's holding them back is the technology that drives customer engagement.

Box hires former federal CIO to lead government push

Enterprise cloud storage service Box continues its push into the government sector by hiring someone who knows a thing or two about the federal landscape. Sonny Hashmi, the former CIO for the U.S. General Services Administration, is taking up a post as Box's managing director for government.

ONC slams EHR vendors for lack of pricing transparency

The electronic health care incentive program may see changes following a set of regulations proposed last week by the Office of the National Coordinator for Health IT. 

SkyKick Office 365 Migration Suite now available via Microsoft's IUR program

Migrating data to the cloud is no picnic, so anything that makes the process a little easier is always welcome relief. 

Pennsylvania's third-largest police dept record system is entirely paper-based

The Allegheny County Police Department is the third largest local department in Pennsylvania, yet its entire records management system is paper-based. They've been trying to migrate to an electronic reporting system for more than two years but when they eventually do, they'll still have to search old documents by hand.

 
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From Our Sister Sites

FierceMobileIT

The U.S. Department of Agriculture is drafting a BYOD strategy, which our sister publication  FierceMobileGovernment  reported on.

FierceCIO

The IT leader at Worcester Polytechnic Institute shares her views on the role of CIOs in promoting wellness among their staff, establishing a proper work/life balance, and issues of diversity hiring in IT.