Editor's Corner

  • Smarsh talks with FierceContentManagement about the future of federal recordkeeping

    Federal recordkeeping risks are growing, creating the need for agencies to manage their full range of content including email, text and instant messages, Web content, videos and various social media channels. I caught up with Dan Thompson, public sector compliance spokesman for cloud-based archiving solutions firm Smarsh, to find out what companies need to be thinking about now and for the future.

Panel of digital experts say 'accept imperfection' in your CMS

Choosing a content management system is a big commitment. Perhaps the key to a CMS purchasing decision is to lower your expectations.

How AI informs the customer service experience

Delivering an excellent customer service experience involves a lot of moving parts. From technical tools to carefully crafted content, a great deal goes into hitting a constantly moving target. One of the biggest components lies in correctly interpreting and using the data your company passively and actively collects during customer engagements. Blend that data with artificial intelligence technology, and you just may have a recipe for success.  

Xerox makes file collaboration and security personal

Xerox continues its mission to help workers improve their efficiency and avoid duplication of efforts with updates to two of its personal productivity solutions, Digital Alternatives and DocuShare.

HelloSign updates its digital signature service with a new signer page and custom tools

E-signature vendor HelloSign rolled out some updates and improvements to its digital signature service today that include white labeling, a data validation tool and the ability to brand signer pages for consistent marketing messaging.

Acronis Access Advanced update boosts secure file sync and share

File management firm Acronis rolled out a new update this week for Acronis Access Advanced, the company's flagship file sync and share product.